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Simple return and exchange

If you need to return or exchange your order, it is no problem. You have full return policy and can return for up to 30 days after purchase. You just have to follow the return process here.

Follow these four points to return your order:

1. Tell us that you will return your order by writing to us at kundeservice@jewelrybyad.com within 14 days.

2. Fill in the enclosed return slip in the package with your name, invoice number and which goods you want to exchange. Then pack the order in  proper packaging 

3. Send the return package to our address. You decide whether you want to return your return package at GLS or at PostNord.


Our return address is:
Jewelry by AD
CO / Garant
Roksildevej 150
2500 Valby

4. Remember to request a receipt for the shipment so that you have proof of return. 

Your part is now over. We will contact you as soon as we have received your return package and again when the refund has been made. We endeavor to dispatch all return orders within 14 days from the date of receipt. 

Please make sure the item is returned in the same condition as it was received.

If you have lost the return slip, please contact us at kundeservice@jewelrybyad.com

Christmas Gift Returns:

All items purchased during the period 1/11 pm. 00:01 - 23/12 23:59 can be exchanged until 15 January.